Question 1

How do I create my BizPilot account?

Accepted Answer

Visit bizpilot.dev/register to create your account. You can sign up with your email address or use Google/Apple sign-in. After verification, you'll be guided through a quick setup wizard to configure your business profile.

Question 2

How long does setup take?

Accepted Answer

Most businesses are up and running within 15-30 minutes. Our setup wizard guides you through connecting your calendar, adding services, and configuring your AI agent.

Question 3

How do I upgrade or downgrade my plan?

Accepted Answer

Go to Settings → Billing in your dashboard. You can change your plan at any time. Upgrades take effect immediately; downgrades apply at the start of your next billing cycle.

Question 4

Can I get a refund?

Accepted Answer

We offer a 14-day money-back guarantee. If you're not satisfied within the first 14 days of your paid subscription, contact support for a full refund.

Question 5

How does the calendar sync work?

Accepted Answer

BizPilot syncs bi-directionally with Google Calendar. Any appointment created in BizPilot appears on your Google Calendar, and any busy times in Google Calendar block off your BizPilot availability.

Question 6

Can clients book appointments online?

Accepted Answer

Yes! Your BizPilot website includes an online booking widget. Clients can see your real-time availability and book appointments 24/7. You can also share a direct booking link.

Question 7

What can the AI agent do?

Accepted Answer

The AI agent handles incoming customer messages via SMS, answers FAQs about your business, books and reschedules appointments, and escalates complex issues to you. It works 24/7 to ensure no lead is missed.

Question 8

How do automatic review requests work?

Accepted Answer

After each appointment, BizPilot can automatically send a review request via SMS or email. You can customize timing, message content, and which platforms to request reviews for.

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